Barco - Medical QAWeb Calibration and QA “SetColor16” Error Troubleshooting - Win 10 Pro

Situation:

Receiving “Error calling SetColor16” when launching Barco MediCal QAWeb DICOM Calibration and compliance software.

Solution:

We believe the reason for this issue is one of the following:

Nvidia driver conflicts with Barco MediCal QAWeb Calibration Software. This could typically happen without the user’s interaction and via Windows Update. Most users did not make any changes to their Nvidia graphics driver prior to this error arising and we suspect Windows automatic update for Nvidia drivers is the root cause of the problem.

 

Steps to resolve the issue

1. Download Nvidia driver
2. Download Barco MediCal QAWeb Calibration Software installation files
3. Uninstall Nvidia driver and software
4. Backup Barco MediCal QAWeb Calibration Software Reports
5. Uninstall the Barco MediCal QAWeb Calibration Software
6. Run the Barco Driver cleaner tool
7. Reinstall fresh Nvidia Driver
8. Install Barco MediCal QAWeb Calibration Software (Request proper version from Monitors.com)
9. Restore Barco MediCal QAWeb Calibration Software Reports

 

1.0 Download Nvidia driver

If the graphics card is purchased from Monitors.com, Please contact Monitors.com for the correct Nvidia Driver. If you have purchased your workstation/Graphic card from another vendor, please contact them for the correct driver compatible with your operating system.

 

2.0 Download Barco MediCal QAWeb Calibration Software installation files

Please contact Monitors.com for the correct Barco MediCal QAWeb Calibration Software if you do not have a copy available.

 

3.0 Uninstall Nvidia driver

3.1 Click Start Menu, then click Gear Icon

 

3.2 Click Apps

 

3.3 In search bar type Nvidia

 

3.4 Click on NVIDIA Graphics Driver XXX.XX, click Uninstall

 

3.5 On the User Account Control dialog box, click Yes

3.6 Click through the uninstall wizard to remove the program

 

3.7 Repeat these steps to uninstall all Nvidia software

 

4.0 Backup Barco MediCal QAWeb Calibration Software Reports

4.1 Navigate to the following folder:

C:\Program Files\Barco\QAWebAgent\conf\workstation\history

 

4.2 Backup the file located in this folder. In this example we will back it up to the Desktop, however, you can choose a different location. Click and hold then drag the file to the desktop.

 

5.0 Uninstall the Barco MediCal QAWeb Calibration Software

5.1 Go back to the Apps setting option

5.2 Search for MediCal QAWeb Agent, click Uninstall

5.3 On the User Account Control dialog box, click Yes

5.4 Click through the uninstall wizard to remove the program and restart the computer

 

6.0 Run the Barco Driver cleaner tool

6.1 Navigate to the following file: C:\Program Files\Barco, double-click on Barco_System_Cleaner.bat

 

6.2 On the User Account Control dialog box, click Yes

6.3 On the “Do you wish to continue?” questions, type “Y”

6.4 The computer will restart twice

 

7.0 Reinstall fresh Nvidia Driver

7.1 Navigate to the Downloads folder, double-click on Nvidia Driver Installer

 

7.2 On the User Account Control dialog box, click Yes

7.3 Click through the install wizard, leaving the default settings, to install the new driver

 

8.0 Install Barco MediCal QAWeb Calibration Software

8.1 MediCal QAWeb Agent InstallShield Wizard will start, Click Next

 

8.2 Agree to License Agreement, click Next

 

8.3 On Customer Information leave defaults, click Next

 

8.4 On Destination Folder leave defaults, click Next

 

8.5 On Ready to Install the Program, click Install

 

8.6 Wait for install

 

8.7 On InstallShield Wizard Complete, click Finish

 

8.8 Open Start Menu, right-click MediCal QAWeb Agent Version X.XX.XX, click More, select Pin to taskbar

 

8.9 Barco MediCal QAWeb Calibration Software Agent will now be pinned to your taskbar.

 

9.0 Restore Barco MediCal QAWeb Calibration Software Reports

9.1 Navigate back to the following folder:

C:\Program Files\Barco\QAWebAgent\conf\workstation\history

 

9.2 Navigate to your backup reports. Click and hold then drag to the History folder.

 

9.3 Open Barco MediCal QAWeb Calibration Software Agent

9.4 When the Windows Security Alert dialog box opens, select Allow access

 

 

Conclusion:

At this point, your Barco calibration software should launch and function properly. If you need assistance on performing calibration and QA on your Barco monitors, be sure to read our detailed guide on How to change Calibration and Compliance test frequency, perform Calibration and Compliance test, and view previous reports on Barco medical displays using Barco MediCal QAWeb, DICOM Calibration and QA Software - Windows 10